Payment Terms

Invoicing

Invoices are issued electronically (CFDI) in accordance with Mexican tax regulations. Each invoice includes a breakdown of services, applicable taxes (IVA at 16%), and payment instructions. Invoices are due within the timeframe specified on the invoice, typically Net 15 or Net 30.

Payment Schedule

• Projects under MXN $150,000: 50% due upon SOW signing; 50% due upon final delivery
• Projects MXN $150,000–$500,000: 40% upon signing; 30% at mid-project milestone; 30% upon delivery
• Projects over MXN $500,000: Custom milestone schedule defined in the SOW
• Monthly retainers: Invoiced on the 25th of the preceding month; due on the 1st
• Hourly work / Change Orders: Invoiced bi-weekly or at project close

Work does not begin until the initial payment is received and cleared.

Late Fees

Invoices not paid within the due date accrue a late fee of 1.5% per month (18% annually) on the outstanding balance. If an account is more than 30 days overdue, Arcadia reserves the right to suspend all active services until the account is brought current. Accounts more than 60 days overdue may be referred for collection.

Accepted Payment Methods

• Bank transfer (SPEI) — preferred
• Credit / debit card (Visa, Mastercard, American Express) — 3% processing fee applies
• PayPal — for international clients
• Wire transfer — for international projects over USD $5,000

Disputed Invoices

If you dispute an invoice, notify us in writing within 10 business days of receipt. Undisputed portions of invoices remain due on the original payment date. We will work in good faith to resolve disputes within 15 business days.

Expense Reimbursement

Out-of-pocket expenses incurred on behalf of Client (stock photography licenses, printing, travel for on-site services, third-party software) will be billed at cost with supporting documentation. Expenses over MXN $2,000 require prior Client approval.

Currency & Taxes

All prices are quoted in Mexican Pesos (MXN) unless otherwise specified. International clients may be invoiced in USD at the exchange rate on the invoice date. All applicable taxes (IVA) are the Client's responsibility and are included on the invoice.

Contact

Billing inquiries: [email protected]